Shipping & Returns
!WE DO NOT OFFER FREE SHIPPING!
For in-state shipping, we use US Priority Mail. We are happy to offer quotes for both overnight shipping and 1st class mail.
If you live in rural Alaska, let us know how you get your freight. We are willing to discuss getting your order to a Bush air service, and we can work with whatever method you need.
We are willing to ship anywhere in the United States, however there may be some restrictions. Please understand that we are located in Alaska and shipping is SIGNIFICANTLY more expensive than it is in the rest of the US. We are willing to calculate what shipping would cost and give you a quote. We offer tracking through the USPS website, but cannot give a true arrival date of your package.
We have a 30-day limit on returns. We can make exceptions up to 45 days during the holidays.
If you have a receipt and the item is unopened we will gladly give you a full refund.
If you do not have a receipt and the item is unopened, we can give you a gift card.
If an item is defective or had hidden damage, we will take the return as long as it meets the other return policies. We will NOT refund an item broken by the user.
If an item is opened, it is at our discretion to allow the return. If an item can be legitimately resold and has all its pieces, then it may be accepted as a return with a 15% restocking fee.